Managed Services
SLA-backed operations from trial to hypercare
- MSSP-run multi-tenant operations with PostgreSQL RLS isolation.
- Guided delivery: 7-day trial → 30-day PoV → 90-day pilot.
- Tiered SLAs with 30-day post-go-live hypercare included.
Services
Run CyberDragon, or let it run itself for you.
Three service lines on the same Core + Edge stack: managed operations with an SLA, AI-assisted security services labeled honestly, and professional services — assessments, delivery engineering, and Academy training.
Managed Services
Run CyberDragon as a managed, SLA-backed operation.
MSSP-run multi-tenant operations, guided delivery from a 7-day trial through a 30-day Proof of Value to a 90-day pilot, and tiered SLA support with 30-day post-go-live hypercare.
AI Security Services
AI-assisted correlation today; copilot and UEBA on the roadmap.
Edge behavior detection (EWMA/z-score) and cascading kill-chain correlation are live now. AI Copilot chat and UEBA are labeled roadmap — honestly, not oversold.
Professional Services
Authorized assessments, delivery engineering, and training.
The Authorized Assessment Program (CAAP), day-rate implementation and Edge/Core delivery engineering, and CyberDragon Academy certification tracks.
Proof of Value tiers
Every service line starts from the same evaluation path.
| Tier | Duration | Access |
|---|---|---|
| Guided Demo | 1 hour | Axix screen-share, synthetic tenant |
| 7-Day Free Trial | 7 days | Self-serve CyberDragon tenant — no credit card |
| Hands-on Sandbox | 5 business days | Dedicated demo-{company} tenant |
| Proof of Value (PoV) | 30 days | Tenant + 1 Edge kit |
| Pilot | 90 days | Production-like SLA |
AI Security Services
AI-assisted correlation, honestly labeled
- Edge behavior detection (EWMA/z-score) and kill-chain correlation are live.
- Threat Intelligence Fusion enriches detections in flight.
- AI Copilot chat and UEBA are labeled roadmap — not oversold.
SLA tiers
Support scales with what you run.
| Tier | Uptime | P1 response | Support |
|---|---|---|---|
| Standard | 99.5% | 4 hours | Business hours |
| Enterprise | 99.9% | 1 hour | 24×5 |
| Critical Infrastructure | 99.95% | 30 min | 24×7 |
Professional Services
CAAP, delivery engineering, Academy
- Authorized Assessment Program (CAAP) under a signed Rules of Engagement.
- Day-rate implementation and Edge/Core delivery engineering.
- CyberDragon Academy certification tracks: CDO, CDA, CD-OTSA.
FAQ
Frequently asked questions.
Which service line should I start with?
Most buyers start with Managed Services during the 30-day Proof of Value, add Professional Services for CAAP or delivery engineering, and evaluate AI Security Services once live kill-chain correlation is running on their own traffic.
Is AI Security Services fully AI-driven?
No — and we label it honestly. Edge behavior detection and kill-chain correlation are live today. AI Copilot chat and UEBA are roadmap items, not shipped capabilities.
Can services be delivered air-gapped?
Yes. Sovereign on-prem (Mode B) deployment and delivery engineering are available for air-gapped and data-sovereignty requirements.
Talk to Services about your deployment.
A dedicated CyberDragon tenant on your own traffic — not a slide deck. See kill-chain cyber defense on your network.